Google Voice scams occur when fraudsters trick you into giving them your Google Voice verification code. This allows them to hijack your Google Voice account and potentially use it for malicious activities, such as making fraudulent calls or sending spam messages.
Scammers often pose as legitimate companies or individuals, claiming to need the verification code for various reasons. They may use phishing emails, text messages, or even phone calls to deceive you.
How the Google Voice Scam Works
- Scammer Contacts the Victim: The scammer pretends to be interested in something you’ve posted online, such as on Craigslist, Facebook Marketplace, or other platforms.
- Verification Code Ruse: They claim they want to verify you’re a “real person” or a trustworthy buyer/seller. They ask you to share the code sent to your phone.
- Google Voice Code Sent: Unbeknownst to you, the scammer has used your phone number to request a Google Voice account. Google sends a verification code to your number to confirm the setup.
- You Share the Code: If you provide the code to the scammer, they gain access to your Google Voice account and link it to your phone number.
- The Scammer Hijacks Your Account: Once the scammer has the code, they can use it to link your phone number to their Google Voice account. This allows them to control your calls and messages, potentially using them for fraudulent activities.
- Fraudulent Use: Scammers use the Google Voice account for illegal activities, scams, or phishing attempts, making it appear as though you’re responsible.
Why Scammers Use Google Voice
- Anonymity: Google Voice provides virtual phone numbers, allowing scammers to hide their real identity.
- Ease of Access: Once linked to your phone number, the scammer can freely use the Google Voice account.
- Credibility: They can conduct scams using your verified phone number, making it harder for others to detect fraud.
Common Targets
- People posting online ads (e.g., Craigslist or Facebook Marketplace).
- Individuals unfamiliar with online scams.
- Victims of phishing or other social engineering tactics.
What to Do If You’ve Been Targeted
If you’ve been targeted by a Google Voice verification code scam, here’s what to do:
- Do Not Share the Code: Under no circumstances should you provide the verification code to anyone, even if they claim to be from Google or another legitimate company.
- Report the scam:
- To Google: Report the incident to Google directly through their support channels. Explain the situation and provide any details you have about the scammer or the attempted scam.
- To the Platform: If the scam originated from a specific platform (e.g., Craigslist, Facebook Marketplace), report it to their customer support as well.
- Secure Your Accounts:
- Change Passwords: Immediately change your Google account password and any other passwords that may have been compromised.
- Enable Two-Factor Authentication (2FA): Set up 2FA for your Google account and any other important accounts using an authenticator app (like Google Authenticator) for stronger security.
- Reclaim Your Google Voice Number: If the scammer has hijacked your Google Voice account, follow Google’s instructions to reclaim your number. This usually involves proving your identity and verifying your phone number.
- Monitor Your Accounts: Ensure you closely monitor your accounts for any suspicious activity, including unauthorized logins or unusual transactions.
- Educate Yourself: Learn more about common scams and how to protect yourself from them. This will help you recognize and avoid similar situations in the future.
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